Refund policy

Desk Buddies Co. Return & Cancellation Policy

Cancellations & Order Changes

Because our custom desk mats, acrylic statues, and coffee mugs are made-to-order, cancellations or modifications must be requested within 1 hour of placing your order.

Once an order has been submitted to production, it enters our custom printing pipeline and cannot be canceled, modified, or refunded.

Returns & Exchanges

Because items are printed uniquely for you, we do not accept returns or exchanges for change of mind, buyer’s remorse, or accidental incorrect selections. Please double-check your design selections and shipping address before placing your order.

Damaged, Defective, or Wrong Items

If your item arrives damaged, misprinted, or is completely different from what you ordered, we want to make it right immediately! You do not need to worry about mailing the damaged item back to us.

Please contact us via our Contact Us page within 14 days of delivery with the following information:

  1. Your order number.

  2. The email address used to place the order.

  3. A clear, well-lit photograph showing the damage or printing error.

Once we verify the production defect, we will immediately process a brand-new replacement to be shipped out to you at absolutely no extra cost.

Lost or Stolen Packages

Desk Buddies Co. is not responsible for packages that are lost or stolen after they have been successfully marked as delivered by the carrier to the address provided. If your tracking number shows your package was delivered but you cannot find it, please check with your local post office or neighbors before reaching out.

Questions?

We want you to love your new desk buddies! If you have any questions about a specific product before you buy, please feel free to reach out to us via our on-site chat  or our Contact Us page.