How long will it take to get my order?
We know you are excited to get your new desk buddy! We typically process and ship all orders within 2–3 business days. You will receive a tracking number as soon as your order is on its way.
Can I cancel or change my order?
Because our custom items enter production quickly, cancellations or order changes must be requested within 2 hours of placing your order.
If you need to cancel or change something, please reach out to us right away via our store chat or email us at support@deskbuddiesco.com with your Order Number and requested change.
Please note: Once an order has entered production, it cannot be canceled, modified, or refunded.
What are your customer support hours?
We are here to help! Our customer chat is open during the following times:
-
Monday–Friday: 9:30 AM – 4:30 PM EDT
What if my item arrives damaged?
We want you to love your items! If your order arrives damaged, please reach out to us at support@deskbuddiesco.com with your order number and a photo of the item. We will work with you to make it right.
Do you offer free shipping?
Not right now, but possibly in the future.